{"id":31904,"date":"2025-04-30T09:32:28","date_gmt":"2025-04-30T09:32:28","guid":{"rendered":"https:\/\/www.tsismisbalita.com\/staging\/5946\/?p=31904"},"modified":"2025-04-30T09:32:28","modified_gmt":"2025-04-30T09:32:28","slug":"survey-power-disruptions-erode-public-trust-in-batangas-utilities","status":"publish","type":"post","link":"https:\/\/www.tsismisbalita.com\/staging\/5946\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\/","title":{"rendered":"Survey: Power Disruptions Erode Public Trust in Batangas Utilities"},"content":{"rendered":"

April 25, 2025 \u2013 MANILA \u2014 A recent province-wide survey has revealed growing dissatisfaction among Batangas residents over the unreliable electricity service provided by BATELEC 1 and BATELEC 2. The findings show that frequent outages are eroding public confidence in the province\u2019s two largest electric cooperatives, with many residents now considering alternative providers.<\/p>\n

The survey, conducted by Capstone-Intel Corporation, covered all 34 cities and municipalities of Batangas and included 1,200 respondents. Using Probability Proportional to Size sampling to ensure representativeness, the study found that 62 percent of respondents experience one to two outages per month, while others reported as many as ten.<\/p>\n

Among the hardest hit are consumers served by BATELEC 2, with 93 percent reporting multiple interruptions. In comparison, 81 percent of BATELEC 1 customers reported similar experiences. These brownouts typically last one to two hours, but some extend to three hours.<\/p>\n

In contrast, residents in areas served by other distribution utilities reported fewer disruptions, highlighting a significant difference in service reliability.<\/p>\n

\u201cThese findings underscore a widening gap in electricity service across the province,\u201d said Dr. Guido David, Chief Data Scientist of Capstone-Intel. \u201cReliable electricity is not just a convenience\u2014it\u2019s a prerequisite for economic growth and quality of life.\u201d<\/p>\n

The survey also tracked consumer satisfaction, revealing that BATELEC 1 and BATELEC 2 both scored below the provincial average of 4.09. BATELEC 1 received a rating of 3.96, and BATELEC 2 scored 3.90. Their customer service ratings also lagged, with scores of 3.80 and 3.90 respectively, compared to the average of 4.04.<\/p>\n

\"\"<\/p>\n

Significantly, many residents expressed a desire to switch providers. Among respondents served by BATELEC 2, the willingness to transfer was particularly strong.<\/p>\n

In response to mounting criticism, BATELEC II issued a public statement in late 2023, attributing the outages to environmental causes. \u201cThe power interruptions across Batangas are due to storms and other weather disturbances that cause damage to power lines and insulations,\u201d said Joan Orias, Consumer Services and Public Relations Manager of BATELEC II.<\/p>\n

With midterm elections approaching, power reliability has emerged as a major political issue. A significant portion of respondents said they are willing to vote for candidates who prioritize resolving Batangas\u2019 electricity issues. Support for such candidates was highest among BATELEC 1 consumers.<\/p>\n

\"\"<\/p>\n

Capstone-Intel concluded that improving service reliability is essential for the province\u2019s development, noting Batangas\u2019 role as a hub for industrial zones, ports, and growing towns. Dr. David emphasized, \u201cThis survey is a wake-up call\u2014not just for utilities, but for government leaders as well. The people of Batangas are demanding dependable power, and they\u2019re paying attention to who delivers it.\u201d<\/p>\n

The survey was conducted in April 2025 and had equal male and female representation among respondents.<\/p>\n

Read the full study result here:\u00a0https:\/\/www.capstone-intel.com\/a-study-on-the\u2026\/<\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

April 25, 2025 \u2013 MANILA \u2014 A recent province-wide survey has revealed growing dissatisfaction among Batangas residents over the unreliable electricity service provided by BATELEC 1 and BATELEC 2. The findings show that frequent outages are eroding public confidence in the province\u2019s two largest electric cooperatives, with many residents now considering alternative providers. The survey, conducted by Capstone-Intel Corporation, covered all 34 cities and municipalities of Batangas and included 1,200 respondents. Using Probability Proportional to Size sampling to ensure representativeness, the study found that 62 percent of respondents experience one to two outages per month, while others reported as many as ten. Among the hardest hit are consumers served by BATELEC 2, with 93 percent reporting multiple interruptions. In comparison, 81 percent of BATELEC 1 customers reported similar experiences. These brownouts typically last one to two hours, but some extend to three hours. In contrast, residents in areas served by other distribution utilities reported fewer disruptions, highlighting a significant difference in service reliability. \u201cThese findings underscore a widening gap in electricity service across the province,\u201d said Dr. Guido David, Chief Data Scientist of Capstone-Intel. \u201cReliable electricity is not just a convenience\u2014it\u2019s a prerequisite for economic growth and quality of life.\u201d The survey also tracked consumer satisfaction, revealing that BATELEC 1 and BATELEC 2 both scored below the provincial average of 4.09. BATELEC 1 received a rating of 3.96, and BATELEC 2 scored 3.90. Their customer service ratings also lagged, with scores of 3.80 and 3.90 respectively, compared to the average of 4.04. Significantly, many residents expressed a desire to switch providers. Among respondents served by BATELEC 2, the willingness to transfer was particularly strong. In response to mounting criticism, BATELEC II issued a public statement in late 2023, attributing the outages to environmental causes. \u201cThe power interruptions across Batangas are due to storms and other weather disturbances that cause damage to power lines and insulations,\u201d said Joan Orias, Consumer Services and Public Relations Manager of BATELEC II. With midterm elections approaching, power reliability has emerged as a major political issue. A significant portion of respondents said they are willing to vote for candidates who prioritize resolving Batangas\u2019 electricity issues. Support for such candidates was highest among BATELEC 1 consumers. Capstone-Intel concluded that improving service reliability is essential for the province\u2019s development, noting Batangas\u2019 role as a hub for industrial zones, ports, and growing towns. Dr. David emphasized, \u201cThis survey is a wake-up call\u2014not just for utilities, but for government leaders as well. The people of Batangas are demanding dependable power, and they\u2019re paying attention to who delivers it.\u201d The survey was conducted in April 2025 and had equal male and female representation among respondents. Read the full study result here:\u00a0https:\/\/www.capstone-intel.com\/a-study-on-the\u2026\/<\/p>\n","protected":false},"author":2,"featured_media":31907,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_angie_page":false,"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"page_builder":"","footnotes":""},"categories":[20718],"tags":[324,7364,20973,20974,305,842,554,2617,3930,6557],"class_list":["post-31904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mga-balita","tag-batangas","tag-disruptions","tag-electricity-service","tag-erode","tag-news","tag-power","tag-public","tag-survey","tag-trust","tag-utilities"],"yoast_head":"\nSurvey: Power Disruptions Erode Public Trust in Batangas Utilities - Tsismis Balita<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tsismisbalita.com\/staging\/5946\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Survey: Power Disruptions Erode Public Trust in Batangas Utilities - Tsismis Balita\" \/>\n<meta property=\"og:description\" content=\"April 25, 2025 \u2013 MANILA \u2014 A recent province-wide survey has revealed growing dissatisfaction among Batangas residents over the unreliable electricity service provided by BATELEC 1 and BATELEC 2. The findings show that frequent outages are eroding public confidence in the province\u2019s two largest electric cooperatives, with many residents now considering alternative providers. The survey, conducted by Capstone-Intel Corporation, covered all 34 cities and municipalities of Batangas and included 1,200 respondents. Using Probability Proportional to Size sampling to ensure representativeness, the study found that 62 percent of respondents experience one to two outages per month, while others reported as many as ten. Among the hardest hit are consumers served by BATELEC 2, with 93 percent reporting multiple interruptions. In comparison, 81 percent of BATELEC 1 customers reported similar experiences. These brownouts typically last one to two hours, but some extend to three hours. In contrast, residents in areas served by other distribution utilities reported fewer disruptions, highlighting a significant difference in service reliability. \u201cThese findings underscore a widening gap in electricity service across the province,\u201d said Dr. Guido David, Chief Data Scientist of Capstone-Intel. \u201cReliable electricity is not just a convenience\u2014it\u2019s a prerequisite for economic growth and quality of life.\u201d The survey also tracked consumer satisfaction, revealing that BATELEC 1 and BATELEC 2 both scored below the provincial average of 4.09. BATELEC 1 received a rating of 3.96, and BATELEC 2 scored 3.90. Their customer service ratings also lagged, with scores of 3.80 and 3.90 respectively, compared to the average of 4.04. Significantly, many residents expressed a desire to switch providers. Among respondents served by BATELEC 2, the willingness to transfer was particularly strong. In response to mounting criticism, BATELEC II issued a public statement in late 2023, attributing the outages to environmental causes. \u201cThe power interruptions across Batangas are due to storms and other weather disturbances that cause damage to power lines and insulations,\u201d said Joan Orias, Consumer Services and Public Relations Manager of BATELEC II. With midterm elections approaching, power reliability has emerged as a major political issue. A significant portion of respondents said they are willing to vote for candidates who prioritize resolving Batangas\u2019 electricity issues. Support for such candidates was highest among BATELEC 1 consumers. Capstone-Intel concluded that improving service reliability is essential for the province\u2019s development, noting Batangas\u2019 role as a hub for industrial zones, ports, and growing towns. Dr. David emphasized, \u201cThis survey is a wake-up call\u2014not just for utilities, but for government leaders as well. The people of Batangas are demanding dependable power, and they\u2019re paying attention to who delivers it.\u201d The survey was conducted in April 2025 and had equal male and female representation among respondents. Read the full study result here:\u00a0https:\/\/www.capstone-intel.com\/a-study-on-the\u2026\/\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tsismisbalita.com\/staging\/5946\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\/\" \/>\n<meta property=\"og:site_name\" content=\"Tsismis Balita\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-30T09:32:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tsismisbalita.com\/wp-content\/uploads\/2025\/04\/power-survey-cover-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1182\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Tsisbali\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Tsisbali\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/\"},\"author\":{\"name\":\"Tsisbali\",\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/#\\\/schema\\\/person\\\/04fb88ddd612fb290cfa41316b49f0ac\"},\"headline\":\"Survey: Power Disruptions Erode Public Trust in Batangas Utilities\",\"datePublished\":\"2025-04-30T09:32:28+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/\"},\"wordCount\":443,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/power-survey-cover-scaled.jpg\",\"keywords\":[\"batangas,\",\"disruptions\",\"electricity service\",\"erode\",\"news\",\"power\",\"public\",\"survey\",\"trust\",\"utilities\u00a0\"],\"articleSection\":[\"Mga Balita\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/\",\"url\":\"https:\\\/\\\/www.tsismisbalita.com\\\/staging\\\/5946\\\/survey-power-disruptions-erode-public-trust-in-batangas-utilities\\\/\",\"name\":\"Survey: Power Disruptions Erode Public Trust in Batangas Utilities - 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The findings show that frequent outages are eroding public confidence in the province\u2019s two largest electric cooperatives, with many residents now considering alternative providers. The survey, conducted by Capstone-Intel Corporation, covered all 34 cities and municipalities of Batangas and included 1,200 respondents. Using Probability Proportional to Size sampling to ensure representativeness, the study found that 62 percent of respondents experience one to two outages per month, while others reported as many as ten. Among the hardest hit are consumers served by BATELEC 2, with 93 percent reporting multiple interruptions. In comparison, 81 percent of BATELEC 1 customers reported similar experiences. These brownouts typically last one to two hours, but some extend to three hours. In contrast, residents in areas served by other distribution utilities reported fewer disruptions, highlighting a significant difference in service reliability. \u201cThese findings underscore a widening gap in electricity service across the province,\u201d said Dr. Guido David, Chief Data Scientist of Capstone-Intel. \u201cReliable electricity is not just a convenience\u2014it\u2019s a prerequisite for economic growth and quality of life.\u201d The survey also tracked consumer satisfaction, revealing that BATELEC 1 and BATELEC 2 both scored below the provincial average of 4.09. BATELEC 1 received a rating of 3.96, and BATELEC 2 scored 3.90. Their customer service ratings also lagged, with scores of 3.80 and 3.90 respectively, compared to the average of 4.04. Significantly, many residents expressed a desire to switch providers. Among respondents served by BATELEC 2, the willingness to transfer was particularly strong. In response to mounting criticism, BATELEC II issued a public statement in late 2023, attributing the outages to environmental causes. \u201cThe power interruptions across Batangas are due to storms and other weather disturbances that cause damage to power lines and insulations,\u201d said Joan Orias, Consumer Services and Public Relations Manager of BATELEC II. With midterm elections approaching, power reliability has emerged as a major political issue. A significant portion of respondents said they are willing to vote for candidates who prioritize resolving Batangas\u2019 electricity issues. Support for such candidates was highest among BATELEC 1 consumers. Capstone-Intel concluded that improving service reliability is essential for the province\u2019s development, noting Batangas\u2019 role as a hub for industrial zones, ports, and growing towns. Dr. David emphasized, \u201cThis survey is a wake-up call\u2014not just for utilities, but for government leaders as well. The people of Batangas are demanding dependable power, and they\u2019re paying attention to who delivers it.\u201d The survey was conducted in April 2025 and had equal male and female representation among respondents. 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